In this episode, Ray and John discuss how to effectively implement changes in a dealership. Whether it’s a new sales or service process, a new or updated department such as BDC, or a new way of doing business such as Digital Retail. What are the pitfalls to avoid? How can we ensure adoption and excitement?
- Episode 117 – Expanding Options (Recorded April 2020) April 16, 2021
- Episode 116 – Better Management (Article by Joe Webb) April 1, 2021
- Episode 115 – Finding Sales in the Service Lane (recorded January 2020) March 24, 2021