On Episode 43, Ray and John discuss their approach to consulting, as well as what dealers/GM’s should look for in a consulting vendor. From new process implementation (such as Digital Retail) to streamlining existing ways of doing business, every dealer should ensure a consultant answers the following questions: (1) What’s the goal? (2) What are the roles? (3) Who’s responsible for managing each KPI?
- Episode 117 – Expanding Options (Recorded April 2020) April 16, 2021
- Episode 116 – Better Management (Article by Joe Webb) April 1, 2021
- Episode 115 – Finding Sales in the Service Lane (recorded January 2020) March 24, 2021