In episode 48, Ray and John discuss setting a “brand promise” to your customers and individual expectations being set by dealership employees.
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Recent Podcasts
- Episode 117 – Expanding Options (Recorded April 2020) April 16, 2021
- Episode 116 – Better Management (Article by Joe Webb) April 1, 2021
- Episode 115 – Finding Sales in the Service Lane (recorded January 2020) March 24, 2021